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Frequently Asked Questions

Answers to common questions about the Timeline Maker Professional software.

What exactly is the software purchase for? One time license or a subscription?
Purchasing the Timeline Maker Pro software is a one time only fee for the software itself. Major upgrades, such as to the new version 3.0 will ...
Fri, 20 Feb, 2015 at 10:59 AM
What does Premium Support do for me?
Premium Support subscribers get FREE upgrades, including the upcoming version3.0 in the fall. We want to ensure that you never have to worry a...
Sat, 30 Aug, 2014 at 3:51 PM
Why do I get an "Activations have been exceeded" message?
This message is received whenever Timeline Maker detects the licenses are all in use during the installation process. Option 1: Purchase additional ...
Wed, 30 Jul, 2014 at 1:48 PM
How to move or transfer my license to a new computer?
Situation:  Timeline Maker is on one computer and you want to put it on another.  You must deactivate it from the retiring computer first and then activate ...
Tue, 24 Nov, 2015 at 12:36 PM
Can I make more than one chart from one timeline file?
Can I make more than one chart from one timeline file? Yes. Using the same timeline file you can create many different charts, each with a differen...
Mon, 6 Oct, 2014 at 11:17 AM
How do I know what version I am running?
Start Timeline Maker.  Click on Help, About Timeline Maker. The version number will be shown.
Mon, 6 Oct, 2014 at 11:17 AM
Can I import data into Timeline Maker?
Yes. Timeline Maker Pro version 3:  Version 3, use Timeline Maker's Import Wizard to import files.  You can import Timeline Maker files (*...
Fri, 27 Nov, 2015 at 1:47 PM
Are the files on my computer or do you keep them?
Your Timeline files created by you are saved on your computer.  No one has access to them. The default location is in My Documents, My Timelines. ...
Mon, 6 Oct, 2014 at 11:17 AM
Unable to establish connection with the online activation service.
"Unable to establish connection with the online activation service."  You will see this message in the following cases: There is a pr...
Mon, 6 Oct, 2014 at 11:17 AM
Serial Number + Next is Not Responding
Issue: I am currently trying to install this application on various PCs in the office and I am experiencing a “not responding” error when I enter the Seria...
Mon, 23 Nov, 2015 at 12:18 PM