Issue: I am currently trying to install this application on various PCs in the office and I am experiencing a “not responding” error when I enter the Serial Number and click next.
However if I select run free trial there is no error, would you be able to advise what may be causing this issue?
Solution: It sounds like the program is unable to write to a file on the computer, ie a permission problem.
Try this; Reboot and install the program when logged in as administrator.
Try the serial number again. Contact our Support Portal if your problem persists.