Solutions
Access our knowledge base for all sorts of solutions that have been solved by the support team for our customers.
Issue: An event exists but is not shown on the chart. Solution 1: Go to the Timeline Data tab (Version 4 and 3) or Event Entry tab (Version 2). ...
Tue, 12 Sep, 2017 at 1:41 PM
Problem: In the chart legend, I want to change the names. How do I do this? These descriptions are from the category names column, found under the H...
Tue, 12 Sep, 2017 at 2:14 PM
Issue: Is your timescale not quite divided into increments that you want? Or is your chart way too wide or narrow?
For example, weeks are shown a...
Tue, 12 Sep, 2017 at 2:27 PM
Problem: After making changes in the event entry, my events don't show a new category color. Why and how can I fix it?
Cause: Often, the fir...
Fri, 27 Nov, 2015 at 3:11 PM
Timeline Maker requires a service to be running anytime that Timeline Maker is. Cause: The most likely cause is that a service has been turned off...
Thu, 21 Sep, 2017 at 2:04 PM
Persons trying to register Timeline Maker are sometimes given a message: "Characters are invalid" after filling out the registration form (esp Fr...
Thu, 21 Sep, 2017 at 2:05 PM
Users who are trying to activate their Timeline Maker software via website sometimes do not have an Installation code. Instead it is blank. Cause: T...
Thu, 21 Sep, 2017 at 2:06 PM
When
you installed Timeline Maker, included was a special file for installing the
Protexis service directly. We would like you to try this. If you are n...
Wed, 4 May, 2016 at 1:12 PM
Issue: How to change the colors of one or more event categories in the timeline chart.
First, you need to have be in Timeline Chart tab. You shou...
Fri, 6 Nov, 2015 at 1:43 PM
This can
happen while you are working with a chart, going from the timeline chart to the event
entry screen, back and forth as you are making changes to ...
Thu, 21 Jan, 2016 at 1:15 PM