Timeline Maker Pro uses a service called Protexis that needs to be running whenever you run Timeline Maker.  If Protexis is currently not running, you can remedy this situation by following these instructions:


** Windows 7/8 Users

 

NOTE: You should have administrative privileges.


  1. Go to Control Panel, Administrative Tools, Services.
  2. Find Protexis Licensing in the list.* Open that.
  3. The service must be set to Started and Automatic. Apply any changes and close.
  4. Start Timeline Maker. 

 

* If Protexis Licensing is not in the list, please restart your computer and reinstall Timeline Maker. Then carry on from Step 4.



** Windows 10 users

  1. Go to All Apps.
  2. Scroll to "W" and find Windows Administrative Tools.
  3. Click on Services.
  4. Find Protexis Licensing in the list and click on it.
  • The Startup Type should be Automatic.
  • The Service Status should be Running.
  • Click OK.


Start Timeline Maker Pro and you should be able to proceed without your original error. 


IMPORTANT: Your Antivirus software may prevent the Protexis service from getting installed. Try disabling the antivirus, reinstall Timeline Maker, and repeat steps 1-4 again. Contact Support if there are still problems.