Issue: I am currently trying to install this application on various PCs in the office and I am experiencing a “not responding” error when I enter the Serial Number and click next.


However if I select run free trial there is no error, would you be able to advise what may be causing this issue?

Solution:   It sounds like the program is unable to write to a file on the computer, ie a permission problem. 

Try this;  Reboot and install the program when logged in as administrator.

Try the serial number again.  Contact  our Support Portal  if your problem persists.