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Solutions

Access our knowledge base for all sorts of solutions that have been solved by the support team for our customers.

Event is missing from the chart
Issue:        An event exists but is not shown on the chart. Solution 1:  Go to the Timeline Data tab (Version 4 and 3) or Event Entry tab (Version 2). ...
Tue, 12 Sep, 2017 at 1:41 PM
Legend in chart - how to change the names
Problem:  In the chart legend, I want to change the names.  How do I do this? These descriptions are from the category names  column, found under the  H...
Tue, 12 Sep, 2017 at 2:14 PM
Timescale - Changing increments and inserting breaks.
Issue:  Is your timescale not quite divided into increments that you want?   Or is your chart way too wide or narrow? For example,  weeks are shown a...
Tue, 12 Sep, 2017 at 2:27 PM
How to change groups of colors at once
Problem:  After making changes in the event entry, my events don't show  a new category color.  Why and how can I fix it? Cause: Often, the fir...
Fri, 27 Nov, 2015 at 3:11 PM
Paid for program has suddenly reverted to Trial Expired
Timeline Maker requires a service to be running anytime that Timeline Maker is.   Cause:  The most likely cause is that a service has been turn...
Wed, 4 May, 2016 at 1:07 PM
"Characters are invalid" after filling out registration form (esp Francophone users)
Persons trying to register Timeline Maker Professional are sometimes given a message: "Characters are invalid" after filling out the registration...
Tue, 5 Aug, 2014 at 10:04 AM
Installation code is blank, unable to activate via website.
Users who are trying to activate their Timeline Maker software via website sometimes do not have an Installation code.  Instead it is blank.  Cause: ...
Fri, 20 Nov, 2015 at 11:08 AM
Problems with licensing
When you installed Timeline Maker, included was a special file for installing the Protexis service directly.  We would like you to try this. If you are n...
Wed, 4 May, 2016 at 1:12 PM
Categories, changing colors
Issue:   How to change the colors of one or more event categories in the timeline chart. First, you need to have be in Timeline Chart tab.  You shou...
Fri, 6 Nov, 2015 at 1:43 PM
Multiple Colors for one Category and Changing Legend Colors
This can happen while you are working with a chart, going from the timeline chart to the event entry screen,  back and forth as you are making changes to ...
Thu, 21 Jan, 2016 at 1:15 PM